..:: 3dB Systems ::..

SMART IP-PABX

IP-based telephony system is
the new generation of communi-
cation which versatile, solid and of course great cost effective, manmany company use this technology to reduce their telephony call cost.Meanwhile the implementation might not competitive price.

Fortunately we can implement the solid low cost IP-PABX and supporting for both traditional standards-based telephony systems and Voice over IP systems with a wide range of protocol and codec to ensure that the communication between you and your partners or customers is in your hand.

Feature

     •   Telephone call cost saving with the   selected    call routing

     •   Automated Attendance add-on

     •   Support many telephony interfaces   such as    E1/PRI,E&M,FXS/FXO

     •   Many telephony protocol support such   as    SIP,H323,MGCP

     •   Many Codec supported such as    G.711,G.722,G.723.1,G.726,G729

SMART Appointment System

All appointment with your existing customers, prospect customers or targets customers made easy with the SMART Appointment System.This tool will help Sales and Marketing team to boost up the sales revenues with the effective appointments solutions by automaticcallout to customer’s mobile phone and the confirmation can be made from customers themselves.

So, this solution can help the support team to prepare the resources or the needed services for customer. So, this tool can help sales team to follow up their customers easily. Moreover, with the database compatibility function this tool can be

interfaced with the standard well-known database system such as Oracle, MS-SQL server etc. or running the internal database by exporting data from customer’s database as a text files and import into our database for sending out the appointment requested calls.

   Feature

     •   Database Integration such as mobile phone    number Store / Retrieve

     •   Easy for scheduling and management

     •   Outbound calling automatically support

     •   Cost saving for outbound calling to make an    appointment.

     •   Boost up sales performance with your prospect    customer.

SMART Voice Blast

If you are looking for Telemarketing, that could spread your product and promotions, our SMART Voice Blast could make it easier and also it's
more effective with its enriched function on call response tracking that
allow customer to select the attractive choice for them. And then return
the result automatically to the related person or team to handle the further
task for sales closing.

With its incredible features on Tele-
marketing functionality but come with
the small amount of human agents
as required or without humanagents
So, this system will be the new solutions
for sales and marketing team to burst
their performance with the best return of investment(ROI).

Feature

• The new solution of telemarketing

• Lower operation cost with the high ROI

• Easy to manage the prospect or target customer

• Many database connectivity available such as Oracle, MS-SQL, MySQL

• Support for various promotions for each destination group.

SMART Conferencing

Right now you can make a confere-
nce call with ease also SMART Conferencing allows you to join the conference via Common Telephone (PSTN), VoIP Clients (SIP) and Mobile phone from everywhere. With the enhanced functions on conference room reservation and authentication

With user-friendly of its functions enabled to allow your team make the productive meeting and conferencing anytime. Moreover, the enriched functions on voice recording function will allow the meeting administrator or secreerate the meeting minute easily. So, this conferencing system will be the next getary generation tool for brainstorming of your team.

Feature

• Saving for transportation/hotel cost for the meeting or conferencing

• Easy to manage the room for teleconferencing

• Easy to control the security and password for each meeting or conferencing session.

• Support for recording function add-on for each meeting or conferencing session.

• Easy to control and manage parties for each meeting and conferencing session

SMART Call Center

With our Next Generation Call center
will allow you to have your own call center with a small cost but high ROI rate. Smart Call Center come with the advanced and enriched features with
its flexibility of Automatic Call Distribu-tion (ACD) functions such as advanced skills-based routing,

predictive and bulk dialing and the automatic function to support special marketing purpose or customer relationship management, credit management for enhance the productivity.

Feature

     •   Cost effective call center with the high-end    features

     •   Various call routing support including    skillsbased ACD

     •   Full computer telephony integration features

     •   CRM feature add-on available for enhancing
   the specific business

     •   Advance production report for agent and    supervisor for each call center group or team.

SMART IVR

Interactive Voice Response (IVR) is the powerful application to handle the incoming call from customers. The SMART IVR has the enhanced features for call routing and handling to specific response for customer for the best information that we would like to provide to customer such as promotion, Marketing campaign, customer support, service center,information center and authentication or verification center.

Beside this, SMART IVR has the function to allow us to customize the voice files for each announcement to ensure that your customer will get what you want to offer or provide to them.

Feature

• Lower cost for all information provider via telephone systems

• Multi-layer announcement menu for all business purpose

• Database integration or connectivity is
available

• Authentication feature add-on is available for security control for tele-information provider.

• Call routing for each customer can be
designed for the best routing and faster information retrieve.

SMART SSL-VPN

Many road warriors are struggled with their networking tasks by
ordinary VPN which must be used with their laptop and applications for e-mail checking.

Not long ago SSL-VPN could
help the users connect their private network by browse on SSL-VPN Server, however many company have to pay a lot to buy SSL-VPN Appliance. SMART SSL-VPN unbound the limitation not only the cost problem but it come with the enriched VPN features to support the out of office and

mobile working style Such as Sales, Marketing, Senior Management, Traveling or abroad users. so this solution will prepare the available connections for all working people anywhere and anytime.

Feature

• Easy to manage the trust connection over internet

• Traveling staff can connect from anywhere that internet available

• Active Directory (AD) connectivity and authentication supported

• File management and control made easy over internet

• Cost effective but come with many features for supporting every user work from everywhere.

SMART SharePoint

The electronic document handling could frustrating and limited.Microsoft SharePoint Technology could make it more easier and also we can adapt SharePoint to beyond of document and content
management.For example, if you are looking for check-list we can design the complex list that could suit your needs. Microsoft SharePoint also allow you to manage, control the document more efficiently plus the

enhanced document sharing function will help the organization or company share many electronic resources more effectively and faster by the users themselves. SMART SharePoint also provide the customized the document control systems, checklists ,auditing templates for supporting your business
process as your request.

Feature

• Team management made easy with sharepoint

• Many effective templates are available

• Cost effective for template customization to support each company or team business process

• Document management and control made easy with the sharepoint

• Version control and checklist control is made easy and efficiency

ISO Assessment Tool

ISO Assessment Tool is an application to enhance the auditing process for ISO standard management and control. This application comes with the checklist and evidence collection system to allow the related persons or parties can check, verify and track for completing the ISO tasks.

And this application is allow the management team accessing to report function to enhance the overall management process and procedure for the effective controlling on company’s ISO with a small cost.

Feature

• All ISO assessment and checklist are made easy

• Cost effective to control the standard in organization or company

• Easy to create, update or remove each control subject.

• Many specific purpose reporting are available such as KPI, To do list , completed and pending list

• Internal and External Auditors can assess, review and generate the audit results for senior management team easily