IVR

Interactive Voice Response (IVR) is the powerful application to handle the incoming call from customers. The SMART IVR has the enhanced features for call routing and handling to specific response for customer for the best information that we would like to provide to customer such as promotion, Marketing campaign, customer support, service center,information center and authentication or verification center.

Beside this, SMART IVR has the function to allow us to customize the voice files for each announcement to ensure that your customer will get what you want to offer or provide to them.

Features

  • Lower cost for all information provider via telephone systems
  • Multi-layer announcement menu for all business purpose
  • Database integration or connectivity is available
  • Authentication feature add-on is available for security control for tele-information provider.
  • Call routing for each customer can be designed for the best routing and faster information retrieval.